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Frequently Asked Questions

1.  What is my username?

A.  Your username consists of the first letter of your first name, the first four of your last name, and the last four digits of your student id number.  For example, if your name is Sam Smith and your student ID is 0987654 then your username would be ssmit7654.

2What is my password?

A.  You should have been assigned a password in your welcome letter.  If that password does not work or you do not have one please contact the helpdesk..  

3.  What is my student ID number?   
A.  Your student ID number is a 7 digit number that usually begins with a 0 and is located on your acceptance letter.  If you don't have this information please call the help desk at 828-339-4409.
4.  Where do I set up my password?
A.  You can go to and login with the password assigned to you.   Once you login you will be prompted to select a password that is 12 characters and use at least 3 of the following categories: Uppercase, Lowercase, number, or special character.
5.  What if I have forgotten my password?
          A. You can go to click on the Signin button.  Then in the login box click on the Forgot my password link.
6.  Do I have to answer the security questions every time I log in?
If you are on a trusted device you can select the checkbox to trust this device and you will only be prompted to verify your questions every 30 days.
7.  How often do I have to change my password?
You will be prompted every 90 days to change your password.
8.  What are the password requirements?
      A. Your password will need to be at least 12 characters in length, Contain Upper and Lower characters, number and a special character.

9. What do I if I Can't login to mySCC?

A.  There are a few things you can try before contacting the helpdesk
  1.  If you have the mySCC bookmarked in your browser, try going directly to the mySCC portal at and try to log in.  If this works make sure your bookmark is set correctly to  and make sure you do not have anything after the .edu.
  2.  Try logging in to mySCC using a different browser.
  3.  Clear the browser history/cache
  4.  If you are using Safari on an Apple Device, please try using another browser as Safari sometimes does not allow users to login to our mySCC portal.
  5.  If the above steps don't work for you try resetting your password at and select Forgot Password link under the Login box.
  6.  If you still can not get your password to work, contacting the helpdesk may be the best option for you.  You can reach us at 828.339.4409 or by submitting a ticket at  Make sure you include your username, student ID and details of your technical issue so we can find your account and resolve your issue faster.

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